About ANR Freight Services

Refund Policy

Cancellations or Changes and Refund

1. Changes to delivery information can only be made prior to the parcel being collected.

2. If a change to the delivery address arises once the parcel is in transit, a new delivery charge will apply. We cannot guarantee that we will be able to communicate the new address to the delivery agent.

3. An order can only be cancelled prior to collection, in which case a full refund will be provided. Orders cannot be cancelled once they have been collected.

Limited Liability

1. Without limiting the operation of the Australian Consumer Law, ANR excludes all conditions, warranties, terms and guarantees otherwise implied by law.

2. Parcels are sent at your own risk. ANR excludes liability for any loss or damage that occurs during transit that is:

  • attributable to your misconduct the misconduct of someone acting on your behalf,
  • ordinary wear and tear,
  • leakage from your Goods,
  • ordinary loss in weight or volume shrinkage,
  • ordinary leakage,
  • inappropriate packaging,
  • delay or caused by an event outside of our control.
  • mould, moths, insects, rats or vermin,
  • electrical or mechanical breakdown or malfunction unless there is visible external evidence of physical damage to the Parcel,
  • rust, oxidisation or discolourisation
  • Or caused by strikers, locked-out workers, people taking part in labour disturbances, riots or civil commotions.

3. Customers must contact ANR within twenty business days of the last date in the delivery ETA range if the goods have not been received. If the goods are covered by Sendle's Insurance Policy and have been lost in transit the Customer may make an insurance claim. All claims are limited to the cost price of the goods in the parcel, limited to a maximum of $1500.00. The Customer will be responsible for paying the first $100.00 insurance excess in order to make a claim for insurance. All claims will be subject to approval by the underwriter.

4. For clarity, clause 10.3 does not apply to goods that are lost while left unattended at the Customers’ authorisation.

5. ANR will not provide insurance for goods damaged in transit.

6. ANR is not liable to pay for any direct, indirect, economic, special or consequential loss or damage including but not limited to loss of sale, revenue, profit, production, business or claims made by you or made against you, regardless of foreseeability.

7. Without limiting any rights at law our liability is limited to supplying the services again, or to the cost of supplying the services again.