We value
your privacy and for that reason, you control how ANR uses your information.
This Privacy Policy explains how ANR deals with your personal information in
accordance with the law.
Collection
ANR collects the information that is necessary to provide our services to you
and you decide how much information you provide. Information is only shared
with others as described in this Privacy Policy and our Privacy Collection
Statement.
Your ANR Account
When you create a ANR Account, the privacy setting is defaulted to Private.
Your information will only become public if you change the setting to Public.
Your account can only be accessed with your User ID and password.
In order to create a ANR account we require your email address, and a password.
You may choose to include additional information in your account, and if you do
it will be kept private to the account holder.
You may choose to link a social media account to your ANR account.
ANR Contacts
Once you are a ANR Account Holder, you may include third party information into
your personal contact list. All contact lists remain private to you, in the
same way that your email contact list remains personal to you. Where an account
has multiple Users, all Users attached to the account will have access to the
contact list.
Benefits Partners
ANR has formed partnerships where ANR customers can access rewards or benefits
of our Benefits Partners. We will collect information voluntarily from you
(such as membership numbers) so that we can facilitate any benefits or rewards
for you.
Use and Disclosure
ANR uses your personal information first and foremost to provide our services
to you. Other purposes for which we may use personal information include:
(i) to improve customer service,
(ii) to advertise and promote our services to Users, including events, new
features and competitions; and
(iii) for marketing and promotional activities, including those conducted by
our reward partners.
You are able to unsubscribe from our newsletters at any time. ANR does not
sell, or rent any of your personal identification information to others. We
will not disclose your personal information to any third parties other than
when required by law or set out in this privacy statement. ANR does not
disclose information outside of Australia, other than to international hosting
providers or for the purposes of delivering a parcel, which is only with your
consent.
Your Banking Information
We use a third party provider to process payments, which will require you to
provide your banking information directly to them. ANR does not store any
credit card information.
Delivery Addresses
If you link a delivery address to your account, it will only be available to
other Users if you provide them with your contact details, ANR ID or provide
them with consent on request.
The following information will be disclosed on the label of a package being
sent:
· Sender’s name, address and instructions
· Receiver's name, address and instructions
· Size and user reference.
ANR uses third party delivery providers to deliver packages, who will have
access to the information on the package label, for the sole purpose of
delivering the package. Delivery Providers may also have access to the phone
number of the person receiving the package. If you include a personal message
with your package, the message will not be visible on the package label.
Order Details
Details of an order can only be seen by the sender and receiver by logging into
an account, or through a personalised, encoded URL.
Multiple Account Users
If you attach more than one User to your ANR Account, all Users on the account
will be able to view each other’s orders.
BenefitsPartners
We will disclose certain information to our Benefits Partners so that you may
obtain any benefits available to you. This information varies between our
Benefits Partners but includes information such as account or membership
numbers, your name, and your use of ANRs’ service. We will also share aggregate
information with our Benefits Partners so that we can monitor our relationship
with them.
Storing your Information
We will hold your information for as long as you authorise us by maintaining an
active account or remaining on our mailing list. We adopt appropriate data
collection, storage and processing practices and security measures to protect
against unauthorized access, alteration, disclosure or destruction of your
personal information and order information stored via our Site. While ANR takes
precautions to secure your data, if there is a security issue we will alert you
of this fact.
If an
account is deleted we'll still need to hold on to some information about past
orders for our own records.
Non-personal identification information
We may collect non-personal identification information about you whenever you
interact with our Site. Non-personal identification information may include the
browser name, the type of computer and technical information about your means
of connection to our Site, such as the operating system and the Internet
service providers you use and other similar information.
Web browser cookies
As with most websites, we may use "cookies" to enhance your
experience. Cookies do not cause damage or harm your system and are used to
assist you with our site. You may choose to alter personal web browser settings
so as to refuse cookies, or to provide alerts when cookies are being sent.
However, if cookies are blocked some parts of the site may not function
properly.
Third party websites
You may find content on our Site that links to the sites of other third
parties. If you access linked sites, you do so at your own risk. We do not
operate or control these third party sites and we are not responsible for their
content, operation, privacy, accuracy or security policies.
Access, Correction and Complaints
It is important that your information is accurate at all times so we ask that
you notify us of any changes that arise. If you would like access to your
information please put your request in writing to:
The Privacy Officer, ANR Support
pre-alert@anrfreightservices.com.au
If you wish to make a complaint about our treatment of your personal
information please put your concerns in writing to The Privacy Officer as
above. We will respond to your concern within 30 days.
Changes to this privacy policy
ANR has the discretion to update this privacy policy at any time. When we do,
we will send you an email. We encourage you to frequently check this page for
any changes to stay informed about how we are helping to protect the personal
information we collect.